Privacy Policy

This privacy policy sets out how Shane Academy uses and protects any information that you give us when you use this website.

Shane Academy are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Shane Academy may change this policy from time to time by updating this page. You should check this page when visiting our site to ensure that you are happy with any changes.

What We Collect

Should you choose to register with us, we may collect the following information:

Your name

E-mail address

Telephone number

Demographic information such as postcode

IP address

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

Internal Record Keeping

To provide you with more information about our products and services

We may periodically communicate promotional material about new products, special offers or other information which we think you may find interesting.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

What is a cookie?

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. These pieces of information are used to improve services for you through, for example:

recognising that you may already have given a username and password so you don’t need to do it for every web page requested.

measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

analysing anonymised data to help us understand how people interact with our on line services so we can make them better.

Many cookies are automatically deleted after you finish using the website.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies can only be accessed by the web site that sets them so information shared with us cannot be directly read by third parties nor can we directly read data set by other web sites.

Restricting the use of cookies

If you wish to restrict or block the cookies which are set by our website visit http://www.aboutcookies.org/ which contains comprehensive information on how to completely block cookies on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies. Please be aware that restricting cookies will severely impact on the functionality of our website.

Different types of cookies

There are two types of cookie you may encounter when using this website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. Website analytic providers such as Google Analytics set cookies to help accurately estimate the number of visitors to the website and volumes of usage.

Third party cookies: these are cookies found in other companies’ internet tools which may be used to enhance a website, for example Facebook and Twitter have their own cookies, which are controlled by them. This website does not control the dissemination of these cookies. You should check the third party websites for more information about these. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Google Analytics

Google Privacy policy

We may choose to enable Google Analytics Advertising Features including Re-marketing, Impression Reporting, Demographics and Interest Reporting or other integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers.

These cookies are used to deliver relevant adverts to you, to limit how often you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are placed by advertising networks with our permission. They remember that you have visited a website and share this information with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

The only time these cookies would enable us to share personal information such as your name, address, telephone or email is when you have given consent for your personal information to be passed on to trusted third parties.

Please Note: Visiting websites with your browser settings adjusted to accept cookies tells us that you are interested in our products and services and that you consent to our use of cookies and other technologies to provide them to you as described in the above notice.

YouTube

Google Policies and Principles

We may use YouTube to host video content. When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies. We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy.

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and pages visited.

Google Maps

We may use Google Maps on our website to provide detailed information on how to locate our facilities or developments. Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google’s interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us or locate our development, and on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies/ and its terms of service for Google Maps at http://www.google.com/intl/en_uk/help/terms_maps.html.

Twitter integration

We may use the Twitter “Follow Button” plugin to help us market our business using Twitter. The plugin detects whether you are logged in to Twitter when you visit our website and uses this information to present either a “Follow” or “You Follow” message with various other details from Twitter. The plugin creates five Third-Party cookies – pid, _twitter_sess, k, guest_id and original_referer – if a visitor accesses the site when not logged into Twitter, and a further cookie if accessed while logged on to Twitter. We use the plugin as a convenience for our users and on the basis that Twitter adheres to its Privacy Policy – see http://twitter.com/privacy for more information.

Facebook integration

We may use the Facebook “Like Box” plugin to help us market our business using the Facebook Social Network. The plugin detects whether you have “Liked” our Facebook page and uses this information to present either a “Like” button or a “You Like this” message with various other associated details from Facebook. If you are not logged in to Facebook, no cookies should be served. If you are logged in to Facebook, the plugin creates and/or updates a series of third-party cookies. The plugin also uses JavaScript localStorage, creating a key-value pair called “FB_templateDataResponse”. We would use the plugin as a convenience for our visitors, and on the basis that Facebook adheres to its data use policy – see http://www.Facebook.com/about/privacy/ for more information.

Google +1 integration

We may use the Google “+1″ plugin to help us market and promote our business using Google’s services. The plugin allows visitors to use the “+1″ button to recommend our website to their contacts. The plugin creates at least two cookies, BEAT (a persistent cookie set to expire after 1 day) and ULS (a session cookie). We would use the plugin as a convenience for our visitors, and on the basis that Google adheres to its privacy policy – see http://www.google.co.uk/intl/en-GB/policies/ for more information.

Data Protection Statement on Recorded Calls

Shane Academy Privacy Notice Call Recording

Shane Academy may record some telephone calls.

This includes incoming and outgoing telephone calls that are handled by Shane Academy and associated companies except those on mobile phones conducted direct on the handset.

Why are calls recorded?

It has become common practice to record calls due to the growth of business conducted by telephone.

Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint. It also hopefully means employees feel more protected knowing that any threatening behaviour can be evidenced and acted upon where necessary.

How will call recordings be used?

Quality monitoring – Written records only provide partial information. A call recording provides a more rounded view and allows us to better understand customer experience and assess the processes applied. This can help us identify any improvement areas.

Training and Development

Listening to a sample number of calls, allows managers to identify training needs. Sample scenarios are based on the recordings but any transcripts are anonymised.

Gaining a better understanding of our customers – Many calls are verbally resolved without the need to complete any records. Listening to sample calls will help us better understand our customer needs and gain a more informed view of organisations we signpost to.

Complaints and disputes

Some calls are verbally resolved. Where information is entered onto an electronic system this becomes the established record. In the event of a complaint or dispute, a call recording (if available), may provide additional information to help us investigate any allegations.

Employee safety and wellbeing

A recording may become a vital piece of evidence in the event of any threats being made to the organisation or an individual.

Communications from the Site

HTML email files

If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting. Out of respect for our users’ privacy we provide a way to opt-out of these communications. Please see the Opt-out section at the bottom of the email.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@shaneacademy.com or writing to us at the address below.

We will not sell, distribute or lease your personal information to unrelated third parties.

We may use your personal information to send you promotional information which we think you may find interesting if you have told us that you are happy for this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Shane Academy Ltd, 78-80 St John Street, London, EC1M 4EG, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address or email us at hello@shaneacademy.com and we will promptly correct any information found to be incorrect.

Payments

We do not store credit card details nor do we share customer details with any 3rd parties.

Website Disclaimer

Although every effort is made by Shane Academy to verify information given on their website, in their brochures, and in their promotional material, it must be clearly understood that such information does not form part of any contract or offer. Any intending purchaser of a property must satisfy themselves as to the correctness of any information either printed or verbally issued by Shane Academy.

Shane Academy will endeavour to keep up to date the information stated on its website, in their brochures and in other promotional material, but it cannot guarantee that particular products and services will still be available for sale when prospective purchasers enquire or travel to view.

During marketing, individual services and products can be removed from sale and prices of can change and no guarantee is given that the price shown on the Shane Academy website or in their brochure will remain accurate. Shane Academy reserves the right to make changes to the general information, prices, or content on their website at any time without notice.

Shane Academy operates as educational consultant. Shane Academy is not liable for any loss which may incur for any reason whatsoever resulting from the use of the knowledge that we impart.

All materials, logos, pictures and content on are the sole ownership of Shane Academy and cannot be used by other parties in any way unless by written consent.